Our Process
How We Work — From Inquiry to Delivery
A transparent, fully documented 7-step export process designed to give you complete confidence at every stage — from your first inquiry to goods received at your warehouse.
Step by Step
7 Steps — Start to Ship
Every engagement follows this structured process — no surprises, no shortcuts.
Initial Inquiry
Day 1You reach out via our website contact form, email, or WhatsApp. Tell us what you're looking for — product type, molecules or categories, target market, approximate quantities, and regulatory requirements. Even a rough brief is fine; we'll help you structure it.
Needs Assessment & Clarification
Day 1–2Our team reviews your requirements and gets on a call or WhatsApp conversation to clarify details — specific molecules vs. therapeutic category approach, regulatory certification levels required, packaging preferences, and timeline expectations.
Manufacturer Matching & Sourcing
Day 2–4We identify the best-fit manufacturer(s) from our verified network — matched by product category, required certifications (WHO-GMP, USFDA, EU-GMP, MHRA), production capacity, and price expectations. We shortlist 2–3 options where possible.
Quotation & Documentation Preview
Day 3–5We send a detailed, itemised quotation — product cost (FOB/CIF), MOQ, packaging details, lead time, available certifications, sample availability, and regulatory dossier status. Typically within 48 hours of manufacturer confirmation.
Samples, Confirmation & Order Placement
Week 2–3If required, samples are arranged from the manufacturer — with COA, specification documents, and relevant certifications. On confirmation, a formal Purchase Order is raised and a proforma invoice issued. Advance payment as per agreed terms triggers production scheduling.
Manufacturing, QC & Pre-Shipment Inspection
Week 3–8Production begins at the GMP facility with in-process controls at every stage. Finished batch is tested in NABL-accredited labs. We conduct pre-shipment inspection — packaging integrity, label compliance, COA review — before authorising dispatch. We keep you updated at every milestone.
Export Documentation & Shipment
Week 5–10Goods are shipped with a complete export documentation package — everything your customs authority and regulatory body requires for clearance. We share AWB/BL details immediately and track the shipment through to delivery.
Typical Timeline at a Glance
Varies by product type, order size, and target market regulatory requirements.
48 hrs
Initial Quotation
After requirements clarified
5–10 days
Samples Available
From confirmed manufacturer
3–6 weeks
Production Lead Time
Post order confirmation
7–14 days
Transit Time
Air freight; sea varies by market
Our Difference
Why Buyers Choose ScaleMitra
Single Point of Contact
One dedicated contact manages your entire engagement — no being passed between departments.
Only Verified Manufacturers
We never introduce unverified suppliers. Every manufacturer in our network has been audited for GMP compliance.
Documentation-First Approach
Every shipment comes with complete, correct documentation — we understand what your customs and health authority requires.
Fast Initial Response
Quote within 48 hours of receiving your product list. We respect your time and move quickly.
Multi-Market Expertise
We understand the regulatory nuances of Kenya, UAE, UK, USA, EU, and African markets — not just Indian export compliance.
Long-Term Partner Mindset
We're building relationships, not closing transactions. Your business growth is our growth.
Ready to Start Step 1?
Share your requirements — product, market, quantity. We'll take it from there.
WhatsApp Us